Frequently Asked Questions
When and where do I make payment?
- Payment is required two weeks prior to your arrival for all bookings outside school holidays peak periods.
- Payment is required one month prior to your arrival for all bookings during school holidays peak periods.
- Payments are to be electronically transferred to the following account with receipts sent through to [email protected]
Employees Welfare Fund
BSB: 882000
Account #: 900007431
What happens to my deposit or payment if I cancel my booking?
- Deposits or payments can be refunded or retained for your next reservation in consideration with your cancellation notice.
- Cancellations need to be made two weeks prior to your arrival for outside school holiday peak periods and one month prior to your arrival during school holiday peak periods. Refunds may not be given for any cancellations after the cutoff periods previously mentioned. Valid reasons for late cancellations may be considered by the Welfare Fund Committee. This does not include cancellations due to bad weather or change of mind.
Are pets allowed?
- Pets are not allowed inside your unit.
What do I need to bring with me?
- The units are self contained but linen and towels are not provided. Pillows (excluding pillow covers) and blankets are provided if you do not wish to bring your own.